◈ Support

Support

Something wrong, or stuck? Email is the only real channel during the private alpha — we read everything.

How to reach us

Write to support@kaminocorp.com. There is no chat widget and no ticket portal yet — a composed email is the lightest honest sink, and you always see the draft before it sends.

Email support ↗

What to include

  • The build stamp from the console footer (or the version on this site).
  • The route or URL where the problem showed up.
  • What you expected versus what actually happened.
  • Roughly when it happened (and whether it still does).

Response expectation

Private alpha, small team. We read everything; we usually reply within a couple of business days. No support SLA until general availability.

Security issues take a different route

Found a vulnerability? Same inbox, but do not send it as an ordinary support message. Start from our security page: it opens a draft tagged [SECURITY] so the report is triaged as a disclosure rather than queued behind general support — and it sets out our scope and safe-harbour commitment, which you should read before testing.

Feedback and feature requests

During a private alpha this traffic is often more valuable than bug reports. Same inbox, different subject tag — open a draft already marked as feedback.

Send feedback ↗